Safora Refund Policy

Version: 2026-07-14 Effective date: July 14, 2026

1. Scope

Safora is marketed to business customers. This Policy supplements the Terms of Service and Sale. It does not limit any right that cannot be excluded by law or by a signed agreement with the customer.

2. Subscriptions

A subscription may be canceled from the billing settings. Unless a written agreement or applicable law provides otherwise, cancellation takes effect at the end of the period already paid for, and the remaining time is not refunded on a prorated basis.

Where a trial or promotional offer is displayed during checkout, the specific terms presented before payment is confirmed take precedence.

3. Usage credits

Purchased usage credits are attached to the relevant organization. Once credited or consumed, they are non-refundable except in the event of a billing error, a Safora service failure that results in a commercial agreement, or a mandatory right under applicable law.

4. Billing errors

A duplicate charge, incorrect amount, or unauthorized payment must be reported promptly to contact@safora.run, together with the references needed to identify the transaction. After verification, Safora will correct the invoice or ask Stripe to issue the appropriate refund.

5. Service incidents

Plans without a signed SLA do not include automatic availability credits. Safora may nevertheless grant a credit or commercial refund where a major incident attributable to the service prevented its use. A separately signed Enterprise SLA takes precedence over this section.

6. Requests and processing

A request must be submitted to contact@safora.run by an authorized owner or administrator of the organization. Safora may request identity verification and invoice references.

Any approved refund is submitted to Stripe and returned, where supported by the payment method, to the method used for the transaction. The time required for the refund to appear then depends on Stripe and the customer's financial institution.

7. Contact

LE CHEVALIER NOIR

7 lotissement Val Fleuri

40530 Labenne, France contact@safora.run